ServiceBench Mobile technology helps you connect, optimize and automate your service company resulting in improved field technician performance and profits!
Improving customer satisfaction and costs are priorities for any service company. If you can shorten service windows and stay in constant contact with your customers in the field, you improve the customer experience. Making field technicians more productive means identifying and optimizing the way they perform their core functions. It also means moving or eliminating non-core tasks like filling out paperwork and calling the service office to provide and get job updates, technical service information or to order parts.
Field service companies that empower their service technicians with real time customer, product, parts inventory, warranty entitlement and other call resolution information consistently outperform their peers because their technicians can complete their work more quickly and perform more jobs per day with a higher first time call success rate.
All of the Features that your Field Technicians need include:
• Live, bi-directional connection to the user’s ServiceBench Business Management Software
• Runs on iOS mobile operating systems using any iPhone or iPad computing device
• View all jobs or daily schedule
• Instantly update job status
• Reschedule jobs to update ServiceBench BMS immediately
• Turn-by-turn driving directions – no need for a separate GPS solution
• Push notifications for specific events including technician arrival/departure, job assigned, job rescheduled, and job cancelled
• View all stored customer contact phone numbers with on-click calling capability
• Search and view service history
• Attach pictures to customer account
• Digital signature capture
• Warranty entitlement and claims check
• Warranty claim support with claim creation and claim search
• Barcode scanning of model number and serial numbers
• Generate customer invoice, process credit card payment and email or text completed work invoice to customer
NOTE: Mobile app users must have log in credentials for the ServiceBench System , Servicebench Business Management System or the ServiceBench mobile app. For more information visit www.servicebench.com