ServiceBench app for iPhone and iPad
Developer: Asurion Services, LLC
First release : 14 Sep 2012
App size: 10.25 Mb
ServiceBench Mobile technology helps you connect, optimize and automate your service company resulting in improved field technician performance and profits!
Improving customer satisfaction and costs are priorities for any service company. If you can shorten service windows and stay in constant contact with your customers in the field, you improve the customer experience. Making field technicians more productive means identifying and optimizing the way they perform their core functions. It also means moving or eliminating non-core tasks like filling out paperwork and calling the service office to provide and get job updates, technical service information or to order parts.
Field service companies that empower their service technicians with real time customer, product, parts inventory, warranty entitlement and other call resolution information consistently outperform their peers because their technicians can complete their work more quickly and perform more jobs per day with a higher first time call success rate.
All of the Features that your Field Technicians need include:
• Live, bi-directional connection to the user’s ServiceBench Business Management Software
• Runs on iOS mobile operating systems using any iPhone or iPad computing device
• View all jobs or daily schedule
• Instantly update job status
• Reschedule jobs to update ServiceBench BMS immediately
• Turn-by-turn driving directions – no need for a separate GPS solution
• Push notifications for specific events including technician arrival/departure, job assigned, job rescheduled, and job cancelled
• View all stored customer contact phone numbers with on-click calling capability
• Search and view service history
• Attach pictures to customer account
• Digital signature capture
• Warranty entitlement and claims check
• Warranty claim support with claim creation and claim search
• Barcode scanning of model number and serial numbers
• Generate customer invoice, process credit card payment and email or text completed work invoice to customer
NOTE: Mobile app users must have log in credentials for the ServiceBench System , Servicebench Business Management System or the ServiceBench mobile app. For more information visit www.servicebench.com
Latest reviews of ServiceBench app for iPhone and iPad
I tried the app when it first came out at the cost of $16/ month. At the time I felt that was a bit to much to spend but if it really helped my business it would be worth it. Im a one man show and I book my own appointments. I found the app really didnt do much other than show booked appointments that I didnt make. If I wanted to see other open calls I needed the po# handy. After the first month I cancelled the renewal. I couldnt justify the expense if it had no value. So now Im thinking of giving the app another try but I see that the price is now $27/ month. Its really going to have to dazzle me to be worth the money. Please lower the price and maybe provide a trial period for customers to see if this app is any help to their business.
Seriously? You want $30 per month per technician? What a great app and What a horrible rip! Guess I will be deleting this one!
I have iPhone 4S and cant scroll up or down ... Interface looks cool need a fix on the scrolling I have the current iOS and updates.
App wont open,unable to detect internet connection,app is useless....sorry no good
Dont even bother downloading - you have to buy a license to use mobile version. Just go to ServiceBench.com (where you can never find what youre looking for anyway; most user-unfriendly site EVER).